Frequently Asked Questions
Straight answers about creating an account, subscription plans, the affiliate program, and how BINYY works.
Getting Started
How do I create a BINYY account?
Click Register in the top navigation or footer, provide your email and a password, and submit the form. You will receive a verification email. Your account becomes active only after you confirm it through that link.
I registered but I can't log in. Why?
BINYY requires email verification before first login. Check your inbox and spam folder for the verification email. If you did not receive it, use the Resend verification email option on the login screen.
I forgot my password. What do I do?
Go to the login page and select Forgot Password. You will receive a secure, time-limited reset link by email.
Why can I only use my account from one device or network?
BINYY licenses are network-locked for account security. This prevents credential sharing and protects the integrity of our signal distribution. Logging in from an unrecognized network may trigger a security review.
Plans and Pricing
What subscription plans does BINYY offer?
Trial Pass ($15), Weekly Pass ($55), Monthly Pro ($160), 3 Months ($410), 6 Months ($720), and 1 Year ($1,250). Full details are available on the Upgrade page.
How do I pay for a subscription?
BINYY accepts cryptocurrency payments. Select a plan, send the exact amount to the provided wallet address, then submit your transaction ID for verification. Your plan activates once the transaction is confirmed.
Can I get a refund?
Quarterly, Semiannual, and Yearly plans are eligible for a one-time refund within 24 hours of payment approval, with a maximum of three refunds per account for the lifetime of that account. Trial, Weekly, and Monthly plans are non-refundable. Full terms are on the Refund Policy page.
Affiliate Program
How do I join the BINYY affiliate program?
Log in, go to your Profile page, review the Affiliate Terms, check the agreement box, and click Activate Account.
How much commission do I earn per referral?
You earn 20 percent on all successful subscriptions from users you refer.
When and how can I withdraw my affiliate balance?
Withdrawal requests can only be submitted on Sundays, UTC time, with a minimum balance of $100. Payouts are processed exclusively via USDT on the TRC20 network, sent to your registered wallet address.
Is there a penalty for self-referral or fake accounts?
Yes. Creating multiple accounts to refer yourself results in an instant, permanent ban from the affiliate program.
Performance and Transparency
How can I see BINYY's real trading signal performance?
The Live Performance Track Record page shows real, delayed win-rate statistics across all watched assets, updated continuously with no cherry-picking.
Does BINYY guarantee profits?
No. No trading system can guarantee profits. BINYY provides data-driven signal analysis. All trading decisions and associated risk are your own responsibility.
Is BINYY financial advice?
No. BINYY is a decision-support analytics tool, not a registered financial advisory service. Nothing on this platform should be interpreted as personalized financial advice.
Why doesn't BINYY generate signals on weekends or for OTC instruments?
BINYY's engine analyzes real, live market data only. Weekend and OTC instruments run on synthetic pricing models rather than real market feeds, so they are excluded by design. This is expected behavior, not a malfunction.
Security and Eligibility
How does BINYY protect my account?
BINYY uses device fingerprinting, network-locked sessions, bcrypt-hashed passwords, and short-lived JWT tokens with refresh-token rotation to protect every account.
Who can use BINYY?
You must be at least 18 years old. Access may not be available in certain jurisdictions where local regulations restrict this type of service.
Support
How do I contact BINYY support?
Email support@binyy.com. For refund requests, include your account email, payment transaction ID, and the reason for your request. Refund requests are reviewed manually within 3 to 5 business days.